Software and Technology Awards 2021

12 | Software and Technology Awards 2021 Oct20711 Best Communications Customer Engagement Innovation 2021: Agora™ SaaS Platform For an intelligent solution, AwareX, Inc. is the company to ask. Its new Agora™ SaaS Platform is helping customer service providers to offer the best services to its customers. The innovative solutions that it has developed include all channels of communication and technology. We talk to Chief Operating Officer Chris Burton to find out more about AwareX and what it does. stablished in 2016, AwareX, Inc. has been changing the way we interact with our communications service providers (CSPs) through phone apps, web, chat, Alexa and more. Chief Operating Officer Chris Burton says that “AwareX is changing the way communications service providers (CSPs) are engaging with their customers.” AwareX engages with its clients to deliver solutions that allow for seamless communication through their subscribers’ channel of choice. Its company values include Innovation, Pragmatism, and Customer Success. These values drive AwareX’s culture, every day work processes, decisions, as well as its recruitment. “Our staff play a crucial role in our success,” says Chris. “Their technical innovation, fueled by a deep knowledge of the CSP industry and customer experience, are what pushes the company forward.” With a strong team, anything is possible. These values and a passion for customer experience are integrated into all aspects of the business and are essential in ensuring the company’s growth year upon year. “Millennials don’t want to call a call center, and they have high expectations for the quality of their digital interactions with their service providers,” Chris shares. He tells us that CSPsmust providemore consistent, personalized, and intentional experiences to maximize the lifetime value of their customers. COVID-19 has meant that there has been a higher demand for CSPs to up their game. They need to be providing the best service to its customers, and this is where AwareX comes in. By providing high- E quality, client-centred services, AwareX has developed compelling solutions that support the consumer and small/medium business segments of the CSP industry. Being led by telecom veterans who are customer focused and determined to make a difference, AwareX has quickly become one to watch in the CSP industry. Its cloud-native Agora™ SaaS Platform enables them to deliver solutions within 100 days, marking a sharp contrast to the monolithic ‘digital transformation’ programs that take years and seldom deliver real improvements to the CSPs’ customer experience. “Our AgoraTM platform’s pre-built apps and journeys, combined with its flexible API framework enables us to integrate into a CSP’s existing back-end IT infrastructure and quickly make end-users’ lives better – increasing retention and upsell for the CSP.” says Burton. The speed and agility of its Agora™ SaaS Platformmeans that AwareX can help CSPs offer the best digital experiences to their customers in under 100 days. This is a breakthrough solution andworthy of our award. Contact: Chris Burton Company: AwareX, Inc. Web Address: www.awarex.com 1 | S uth America Busi ess Awards 20 Sep21755 Established in 2016, AwareX, Inc. has been changing the way we interact with our communications service providers (CSPs) through phone apps, web, chat, Alexa and more. Chief Operating Officer Chris Burton says that “AwareX is changing the way communications service providers (CSPs) are engaging with their customers.” AwareX engages with its clients to deliver solutions that allow for seamless communication through their subscribers’ channel of choice.