24 | Software & Tech Awards 2020 Oct20078 In this fast-paced digital age, having a handle on your IT operations is crucial for the smooth running of your business. We speak to entrepreneur, Oscar Diaz, about his IT support firm and its ever-growing success. Best Logistics & Telecommunication IT Support Provider - the Americas unning and growing a business can be one of the most rewarding things you do in life…it can also be one of the most frustrating and challenging accomplishments you embark on. As a small business owner myself, I understand that my customers need solutions that enable them to run their business the way they want to, without putting a strain on their two most valuable resources - time and money. That’s why I started Tecbound Technology.” With more than 20 years’ worth of experience in the IT industry, Oscar Diaz is the founder of complete technology solution provider, Tecbound Technology. Incepted in 2012, and based in Calgary, Oscar and his team are committed to ensuring that business owners have the most reliable and professional IT service in the area. The firm’s entire focus is helping small and mid-size business owners to eliminate time-consuming technology headaches so they are able to completely focus on growing their business without distraction. “We understand your hectic and stressful work schedule and why it is critical to remove obstacles, frustrations, and technical problems to keep you productive,” he enthuses. “We understand your desire to eliminate waste, extra steps, workarounds, and manual labour.” Knowing how to use technology to improve communications with customers can save money on internet and phone bill costs and help businesses level the playing field against their biggest competitors. Oscar can show clients how to automate a number of business processes that will free up company resources and manpower. He also understands that most SME business owners don’t have unlimited budget to spend. Oscar highlights what he believes are the most crucial USPs that set him aside from competitors. “The reason we are in business is to serve our clients and will do whatever it takes to customize my solutions to meet their specific needs. Our focus is service first. We never say to our customers it is not possible, we always look to provide a solution and options to resolve any given problem. “I guarantee 10 minutes of response time to their computer emergencies to minimize downtime - even on weekends - so you won’t have to worry about finding us when you need us. “We guarantee that all projects will be completed on time and on a fixed quote budget. That way they won’t have to worry about hidden costs, going over budget, or missed deadlines. “When you hire us to complete a project for you, we won´t nickel- and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised to deliver, on time and budget. We can offer our agreements on a fixed-free basis on you know exactly what you´re going to pay, not a penny more.” Oscar studied Information Technology Engineering at UNITEC and, after graduating, he started working in the Telecommunication Industry at Digitel Corp. His first position at Digitel was as a System Administrator, where he had several servers under his responsibility, including the email system that supported 3000 users. Over the next five years, Oscar took on new challenges and responsibilities which allowed him to climb the organizational ladder and earn a management position where he oversaw the server infrastructure running on Microsoft products. After ten years working in the enterprise world and experiencing the opportunity to bring enterprise IT practices to SMEs, Oscar founded Tecbound Technology in 2011 with the goal of providing quality IT service to business owners and helping them to navigate the challenges of IT. Following a successful 10 years in operation, Oscar is looking forward to the future and has plants of expansion for the company. “We want to grow in Alberta and BC (Canada), Miami and Latin America,” he says. “As well as adding new services like IoT, Espcialized Cyber Security Services and BI. The future is bright!” Contact: Oscar Diaz Company: Tecbound Technology LTD Web Address: www.tecbound.com “R “I guarantee 10 minutes of response time to their computer emergencies to minimize downtime - even on weekends - so you won’t have to worry about finding us when you need us.