Mexico Business Awards 2018

10 LATIN AMERICA NEWS / Mexican Business Excellence Awards 2018 , Best Business Transformations Company 2018 Genpact is a global professional services firm that helps turn business transformation from an idea into a reality. We invited the Genpact Regional Leadership to tell us more about the firm and the services it provides. First established in 1997 as a business unit within General Electric, in January 2005, Genpact became an independent company to bring its innovative process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, the firm became a publicly- traded company. Today the firm utilises its vast market experience to provide unique services and solutions to its valued clients, offering a true partnership and a strong legacy of digital transformation tools that will transform its clients’ processes to help them create compelling customer journeys, optimize operations, and unlock revenue. The firm drives digital-led innovation and digitally-enabled intelligent operations for clients, guided by its experience running thousands of processes for hundreds of companies, including approximately one- fourth of the Fortune Global 500 companies. The team focuses on design, dreams in digital, and solves problems with data and analytics. With a team of over 78,000 staff, the firm is able to be deeply embedded in its clients’ operations and the exact details of their work to truly understand what they do and what they need. From New York to New Delhi and more than 20 countries in between, Genpact has the end- to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. The firm knows that rethinking each step from start to finish will create better business outcomes. Whatever their requirements, the team is constantly there with its clients, putting data and digital to work to create bold, lasting results. This client focused approach would be impossible without dedicated and professional staff, and as such internal culture is a key focus for Genpact, as Sylwia Jagodzinska, Americas COO, is eager to emphasize. “Fundamentally, at Genpact we truly believe in having an organizational culture that fosters transformation and innovation. It is the only way to stay relevant in today’s world. To drive this, and to ensure that our customers are served in the best way possible, we focus on hiring, training, and recognizing behaviours such as curiosity, incisiveness and courage. We actively promote and reward these behaviours in our workforce, as we are committed to the continuous transformation of ours and our clients’ operations through digital and technological solutions implementation.” Looking ahead, Sylwia foresees many exciting opportunities for Genpact as the company continues to adapt and grow in line with its clients expectations. “With regards to the future, at Genpact we will continue to stay one step ahead of everyone in the sector in terms of digital transformation and innovation. We will not stop on disrupting our own processes but our clients’ as well to achieve the highest levels of quality and operational improvement. “As part of this focus, we continue to invest in our priority capabilities that leverage digital and analytics for our clients across all industries. We are also investing in new innovation centers and partnerships to strengthen our digital transformation services and solutions offerings. In addition, we will continue to invest in our people through upskilling and training opportunities to boost their curiosity, incisiveness, and courage.” With regards to the future of the market, Juan Urruela, Site Leader Mexico, comments on the changes he foresees. “In the wider professional services market, things are changing rapidly, and Mexico is not an exception. Being one of the largest economies in Latin America not only the way of doing business is changing but also the talent available in the marketplace. We are seeing an upsurge in digital needs across different industries. We have evolved from providing transactional services to transformational services through investments in our people and digital capabilities. We help our clients solve their bigger business challenges and continue to adapt to anticipate their future needs - not only in Mexico but across the region and everywhere we operate around the globe. This agility allows us to be even more valuable partners for our clients.” MEX18006