Mexico City, Warsaw
Over 75,000 SSCs are expected to be established globally by 2022, representing a 30% increase since 2015, as firms seek to increase global reach and reduce costs.
Following a comprehensive comparative analysis of SSC locations globally, Beijing, China ranked highly thanks to its highly developed infrastructure, large digital workforce and strong talent pipelines. Warsaw, Poland, scored highly for its good infrastructure and business environment. Mexico City, Mexico, meanwhile, was
The white paper adopts a broad definition of the SSC sector to include general functions such as IT services, business support, accounting & finance
Commenting on the findings, Laurie Padua, Managing Director at Talent Collective, the consulting division of Alexander Mann Solutions, notes:
“It’s clear from the analysis in this report that the biggest influencer in shared service
“Looking forward, intelligent automation and RPA look set to be the biggest game-changers in the SSC sector, as technology enables businesses to streamline processes and operations. In fact, 23% of all recorded global intelligent automation occurred within the shared service industry. As the market shifts towards greater adoption of new technologies, only those cities with the digital talent and technical capabilities required to thrive in this new landscape will retain their title of leading SSC hub.”