North America Business Awards 2020

North America Business Awards 2020 | 33 North A erica Busine s Awards 2020 | Best School Musical Instrument Repairs & Rentals Company - Midwest USA A&G Central Music is a full-service band and orchestral music company that has provided expertise and resources to musicians across Michigan for more than fifty years. From humble beginnings as a musical instrument repair shop, Central Music has evolved to accommodate the diverse needs of its many loyal customers and to support musicians of all abilities. Now, facing its greatest challenge yet in the pandemic, Central Music is evolving once more so that it can continue to empower its customers, even in challenging times such as these. stablished in 1968, A&G Central Music has grown from a modest musical instrument repair shop into Michigan’s leading full-service band and orchestral music company, committed to giving customers the stage on which to explore music making. Central Music delivers high quality repair services and a wide selection of instruments, music and accessories from brands like Bach, Yamaha, Selmer, Buffet, Anthem and so many more, offering everything any aspiring or professional musician may require for learning, playing, and performing. In addition, as a sustaining member of the Michigan School Band and Orchestra Association and a member company of the National Association of School Music Dealers, Central Music makes annual donations in support of the Michigan School Music programs and provides over $2 million in interest-free loans to parents. In this way, Central Music is giving children across the region access to a hobby and skill that inspires joy and creativity. As such, Central Music is valued as a pillar of the musical community in Michigan, and its customers are therefore loyal advocates of the business and its team. Central Music has a similarly strong relationship with its network of suppliers, enabling them to source the highest quality of products for competitive prices, and deliver these with unmatched customer service driven by a genuine love of their art and their community. This provides the foundation for the firm’s unique internal structure that does not have any managers or supervisors but empowers each teammember to make the important decisions together. The team of twenty is made up of musical talent who have been with the company for an average of fourteen years, relying on one another and supporting each other so that everyone feels safe, valued, and empowered, which translates into award-winning service that instils trust and confidence in their loyal customers. It is Central Music’s commitment to evolving to suit the changing needs and demands of its loyal clientele that has placed the long-established firm ahead of its competition. While the fundamentals of learning and playing music have not changed much for centuries, the delivery of education and performance inmusic certainly has. Central Music seeks to be at the cutting-edge of these developments, experimenting with newways to engage customers with music and maximizing their musical potential. However, like so many businesses across the US and the world, Central Music has felt the effects of the global pandemic and fears there are many more challenging months ahead. However, whilst many other businesses have chosen to lower pricing or extend terms throughout E the lockdowns, Central Music has turned to alternate revenue streams, expanding their offerings in order to offset slower sales. The firm has successfully managed to re-task its existing staff and make use of technology to continue operating throughout the pandemic, without excessive additional costs. As a result, Central Music is able to continue growing and developing its business, empowering its team and its loyal clientele as they pursue music. Having been a vital pillar of the Michigan musical community for more than fifty years, there is no doubt it will remain so for another fifty years and more. Company: A & G Central Music Contact: Robert Christie Website: www.schoolmusiconline.com Oct20669 Central Music delivers high quality repair services and a wide selection of instruments, music and accessories from brands like Bach, Yamaha, Selmer, Buffet, Anthem and so many more, offering everything any aspiring or professional musician may require for learning, playing, and performing.