Latin America News Q2 2018

LATINAMERICANEWS / Q2 2018 5 NEWS , Brand Embassy is a cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. Following a year of record growth that included acquiring important new clients such as Alibaba Lazada and America Movil, Brand Embassy is pleased to announce new partnerships in Mexico and Argentina. Mexico and Argentina have shown rapid growth and traction in social media and messaging use over the past several years. Brand Embassy is now bringing their cloud-based digital customer service platform to this important market, continuing the company’s international expansion. Today’s companies face pressure to provide better customer experience while decreasing costs and growing revenues. Phone volumes are declining while the use of digital channels for customer service increases. Companies need an agile partner to integrate and scale digital customer service at scale. Brand Embassy is a top-rated customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service at scale. The platform delivers 69% improved agent productivity. This stems from higher operational efficiency and real-time presence, and leads to increased personalisation and customer satisfaction. “I’m thrilled to announce Brand Embassy’s new partnerships in Mexico City and Buenos Aires, two markets with huge potential,” says Vit Horky, Co-founder and CEO of Brand Embassy. “Brand Embassy is the perfect fit for companies looking to transform their systems and operations to better serve customers and increase efficiency,” says Eduardo Mendoza. “Brand Embassy has the potential to revolutionise the way that Mexican companies communicate with their customers,” says Adrian Salazar. Brand Embassy Opens Representations in Mexico and Argentina Brand Embassy enters a rapidly growingmarket for digital customer service. Simec, S.A.B de C.V., reports that it has entered to a contract with Arcelor Mittal Brasil, S.A. for the acquisitions of the steel products plants of Cariacica and Itauna. Simec, S.A.B de C.V., (Simec) reports that it has entered to a contract with Arcelor Mittal Brasil, S.A. for the acquisitions of the steel products plants of Cariacica and Itauna, both in Brazil and for steel wire drawn equipment for the production of wires and derivatives. The production capacity of Cariacica plant is 600,000 mt/year of liquid steel and 450,000 mt/year of rolled steel products. This plant has more than 500 employees and produces light structural rods and profiles. The factory is located in the city of Cariacica, next to the city of Victoria, in Espirito Santo State, on a land of more than 1,200,000 m2. The production capacity of Itauna plant is 120,000 mt/year of rolled steel products, being able to produce light structural profiles and rods. This plant has 94 employees and it is located in the city of Itauna of Minas Gerais State, less 100 kilometers away from the city of Belo Horizonte. Currently, the Itauna plant is leased, which will expire on August 2020. The steel wire drawn equipment, which has 120,000 mt/year capacity of production, during the 2° half of 2018 will be installed in our Pindamonghangaba, Sao Paulo plant. This Simec plant has a production capacity of 600,000 mt/year of liquid steel and 500,000 mt/year of rolled steel products, rod and wire rod (raw material of wires and derivatives). ICH will accumulate with these acquisitions 7.5 million mt/year production capacity of liquid steel among all its factories of Mexico, Brazil, United States of America and Canada, which are operated by more than 5,000 employees. These acquisitions will be pay with Simec’s own resources from its Brazilian subsidiary (GV do Brasil Industria e Comercio de Aço Ltda), therefore, the financial structure of Simec and ICH will remain healthy and without debt. Grupo Simec Announces the Acquisitions of the Steel Products Plants of Cariacica and Itauna