SES Government Solutions to Support FAA Uplink Requirements

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Global satellite solutions provider SES Government Solutions (SES GS) will support the Federal Aviation Administration’s (FAA) Wide Area Augmentation System (WAAS) on the ground as well as in space. On 31 August 2015, Raytheon Integrated Defense Systems announced its selection of SES GS to build two GEO Uplink Subsystem stations to support the next generation of the WAAS network. The data transmitted by the uplink stations will improve the accuracy, integrity and availability of the GPS signals intended to enable aircraft to rely on GPS for all phases of flight, including precision approaches to airports within the coverage area.

“SES GS is proud to expand our partnership with Raytheon and the FAA beyond the SES-15 hosted payload to include development, delivery and operations of the ground uplink stations,” said Corporate Vice President of Development, Tim Deaver.

SES GS was awarded the contract to include a WAAS hosted payload on its SES-15 satellite in April 2015. The uplink stations will be built on existing teleport facilities in Washington and California. All ground equipment installation will be completed prior to SES-15’s anticipated launch in the first half of 2017.

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Brookfield Soundvest Equity Fund Monthly Distribution Announcement

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OTTAWA,ONTARIO Brookfield Soundvest Equity Fund (TSX:BSE.UN) (the “Fund”) announced today that a distribution of $0.020 per unit will be payable on October 15, 2015 to unitholders of record of the Fund on September 30, 2015.

Brookfield Soundvest Equity Fund gives investors access to tax-advantaged distributions while focusing on capital preservation and long-term total return. The manager and investment advisor and portfolio manager for the Fund is Brookfield Soundvest Capital Management Ltd. (the “Manager”), an established investment advisor, providing investment management services to trusts, foundations, corporations and high net worth individuals.

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Stripe Unveils Relay to Make it Easier to Shop on Mobile

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SAN FRANCISCO — Stripe wants to make it simpler to shop on mobile devices.

The San Francisco start-up unveiled a new set of tools on Monday that allow businesses to sell products inside mobile apps such as Twitter.

With Relay, merchants can conduct a transaction inside the app, rather than directing consumers to a mobile website. One of the first to use Relay is Twitter, which has been experimenting with allowing merchants to sell products in tweets. Merchants can now put buy buttons in tweets on Twitter. Eyeglasses vendor Warby Parker showed off the new feature with a tweet on Monday.

Stripe says it’s trying to fix the buying experience on mobile devices which is much clunkier and slower than on desktop computers, requiring consumers to deal with signups, shopping carts and slow page loads. The result? Mobile devices account for 60% of browsing traffic for shopping sites but only 15% of purchases.

What does work, Stripe says, are mobile apps such as Postmates or Instacart which let people use existing payment information across many orders and conduct the entire transaction from start to finish inside the same app.

A number of companies including Twitter have begun exploring this form of e-commerce, posting products from different merchants and offering them in one app.

Stripe says these experiences are tough to build, hence Relay.

“Relay makes it easier for developers to build great mobile e-commerce experiences, and for stores to participate in them,” the company said.

Stripe is playing in a large and growing global market. Global commerce spending on mobile devices is projected to reach $720 billion in 2017, up from $300 billion last year, according to research firm IDC.

Few people outside of Silicon Valley have heard of Stripe, a company launched four years ago by Irish brothers Patrick and John Collison. But if you make a lot of digital payments, chances are you have used Stripe technology which operates in the background.

Stripe is just one of a growing number of digital payments companies — among them is Twitter co-founder Jack Dorsey’s Square which is poised for an initial public offering by year’s end. But Stripe has nonetheless developed quite a following in the world of tech and finance. It has raised about $300 million and private investors value the company at $5 billion.

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Small Businesses may be Experiencing “reverse showrooming” effect, says new Economist Intelligence Unit Report

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According to a new study released today (September 18th) by The Economist Intelligence Unit, new-media channels play a bigger role in the pre-purchase phase of the customer journey (i.e. researching and selecting products), while traditional human-interaction channels are seen as more important during the purchasing phase, causing a potential “reverse showrooming” effect.

Omni-channel comes to small business, an Economist Intelligence Unit report sponsored by AT&T, explores how US small businesses—defined here as companies with fewer than 100 employees and up to US$20m in revenue—understand customer satisfaction and how they intend to deliver unique and differentiated experiences across multiple channels.  

Other research findings include:

Small businesses may be overestimating how satisfied their customers really are. When asked to rate their performance over the past 12 months, only 4-5% of respondents believe they significantly outperform their peers in revenue growth or profitability. Yet 26% say they significantly exceed their customers’ expectations and only 3% concede they may not be meeting expectations.

Human interactions still critical to customer satisfaction. Human-interaction channels, e.g. physical stores, phone hotlines, online chats, and e-mail and text correspondence, are still the most heavily used vehicles for customers to interact with small businesses and their brands.The quality of human interactions is considered the foremost driver of customer satisfaction (47% of survey respondents selected it as a top-three factor), followed by the ability to resolve customer issues and complaints in a satisfactory manner (39%).

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